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Business Process Outsourcing
Another wave to watch for is business process
outsourcing, Or BPO. What business are now realizing is that outsourcing
"what is' can certainly provide marginal gains. Better yet is to outsource
"what should be" and that's where business process outsourcing comes in.
Business process outsourcing means examining the
process that make up the business and its functional units, and then
working with specialized service providers to both reengineer and
outsource these at the same times.
List of the
most demanding BPO services:
- Accounts Payable
- Accounts Receivable
- Administration
- Billing
- Book-keeping
- Call Center
- Claims Processing
- Contract Management
- Customer Service
- Financial Services
- Graphics
- Human resources
- Logistics
- Payroll
- Procurement
- Public relations
- Relationship management
- Sales & Marketing
- Staffing
- Strategy & Analysis
- Supply-chain Management
- Telecommunications
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